Comparing Hospitality to Theatre is nothing new. It's one of those clichés that gets banded around quite a lot. But is it actually a useful comparison? Here we take a look at what we can learn from one of the best performers in the World.
All tagged customer service
How to Build More Connected, Happier & Emotionally Engaged Teams.
If you want a team that’s productive, fun to be with and emotionally engaged in their work, you need to make connection a priority. Here’s how.
The 5ps of a Perfect Team Brief
Team Briefs are, without doubt, one of the most critical times of the day. It's the one time the team comes together without the distraction of guests and the stresses of running service. Put simply; it's the best opportunity for you to connect with your entire team. But so often this time becomes wasted, dull and wholly uninspiring. Here’s our guide to great Team Briefs!
Building Culture in Tough Times
If people feel like they're growing, if businesses feel like they're growing the culture becomes infectious, it becomes joyous. A sense of ease and hope and joy seep into the atmosphere. It becomes absorbed by the guests and they return. And return. And their faith in our industry returns too.
The Art of Delegation (In Hospitality). More Time, Less Stress and More Cohesive Teams.
Ask anyone who runs a restaurant and you’ll find there is a hell of a lot to do. As managers get promoted it becomes easy to take on the many responsibilities of the business…
