Part 2 of our Fundamentals of Modern Hospaility series. I thought now might be a good time to share Hop's Fundamentals of Modern Hospitality. We use these Fundamentals to empower teams to be present with their colleagues and their guests.
All tagged customer service management training
What Hospitality Can Learn From The Royal Ballet Company.
Comparing Hospitality to Theatre is nothing new. It's one of those clichés that gets banded around quite a lot. But is it actually a useful comparison? Here we take a look at what we can learn from one of the best performers in the World.
How to Build More Connected, Happier & Emotionally Engaged Teams.
If you want a team that’s productive, fun to be with and emotionally engaged in their work, you need to make connection a priority. Here’s how.
The 5ps of a Perfect Team Brief
Team Briefs are, without doubt, one of the most critical times of the day. It's the one time the team comes together without the distraction of guests and the stresses of running service. Put simply; it's the best opportunity for you to connect with your entire team. But so often this time becomes wasted, dull and wholly uninspiring. Here’s our guide to great Team Briefs!
How To Have More Authentic Conversations with Your Team
Although you might think you're a 'genuine' communicator you could be coming across with less sincerity than you think. No matter which platform you're using to connect with your teams during this next phase of Lockdown, if you're not genuine in your conversation, you could be doing more harm than good.