Your team practises
on real people.
Every session is built around your business, so no two run the same way.
We look first
We spend time in your sites with your team, learning your business before we build anything.
Actors play your guests
Professional actors play the guests your team meets every day.
Safe to get it wrong
Try it, get honest feedback, and try it again.
Small groups
8–12 people on site, so everyone takes part.
“The staff were engaged and expert — no concept recitals, no condescension.
Keep it
going.
A workshop gets your team started. Coaching, e-learning and our trainer programme help them keep improving afterwards.
Personal coaching
One-to-one with Nick, 30 or 60 minutes over Zoom.
E-learning portal
Bite-size video modules on demand, for every new starter.
Train the Trainer
Certify your own leaders to deliver hOP in-house.
Get in touch
hello@hoptraining.co.uk