The old saying is synonymous with customer service and Hospitality, and despite being over a hundred years old, it still seems to hold weight. At Hop, we're all about empowering teams and modernising the industry so I thought it might be good to share five reasons why I think this little old saying is toxic for your business and it's culture.
The final part of Hop’s Fundamentals of Modern Hospitality, here we share our last two principles.
Part 2 of our Fundamentals of Modern Hospaility series. I thought now might be a good time to share Hop's Fundamentals of Modern Hospitality. We use these Fundamentals to empower teams to be present with their colleagues and their guests.
I thought now might be a good time to share Hop's Fundamentals of Modern Hospitality. We use these Fundamentals to empower teams to be present with their colleagues and their guests. We believe the best guest experiences happen not only when the team member is fully present, but when they have the skill and the ability to be able to bring the guest into the present moment with them.
If you think Hospitality is impossible to teach you’re wrong. Sorry, Danny Meyer.
Comparing Hospitality to Theatre is nothing new. It's one of those clichés that gets banded around quite a lot. But is it actually a useful comparison? Here we take a look at what we can learn from one of the best performers in the World.
If you want a team that’s productive, fun to be with and emotionally engaged in their work, you need to make connection a priority. Here’s how.
Team Briefs are, without doubt, one of the most critical times of the day. It's the one time the team comes together without the distraction of guests and the stresses of running service. Put simply; it's the best opportunity for you to connect with your entire team. But so often this time becomes wasted, dull and wholly uninspiring. Here’s our guide to great Team Briefs!
Although you might think you're a 'genuine' communicator you could be coming across with less sincerity than you think. No matter which platform you're using to connect with your teams during this next phase of Lockdown, if you're not genuine in your conversation, you could be doing more harm than good.
If people feel like they're growing, if businesses feel like they're growing the culture becomes infectious, it becomes joyous. A sense of ease and hope and joy seep into the atmosphere. It becomes absorbed by the guests and they return. And return. And their faith in our industry returns too.
As with any rules, there will be guests who break them, some accidentally and some brazenly. In this blog, we'll look at how to deal with those guests without creating a drama.
Guests want genuine Hospitality more than ever. Service that stinks of BS won't cut it.
