Guests want genuine Hospitality more than ever. Service that stinks of BS won't cut it.
All in Corona Virus
Hospitality after COVID. Part 1 - A New Service Model.
Stress is the antithesis of Hospitality. As soon we start to get stressed we lose our ability to be present, to listen, to connect. In short, we can no longer create connections with the people around us. We can no longer provide Hospitality.