Stress is the antithesis of Hospitality. As soon we start to get stressed we lose our ability to be present, to listen, to connect. In short, we can no longer create connections with the people around us. We can no longer provide Hospitality.
Hospitality after COVID Guide. Introduction.
People are desperate to go out, they want experience. They want to be made to feel, relaxed, excited, joyful not like their stepping into a health hazard.
Knowing Your Oignons...
Ah French waiters... parodied and championed in equal measure, they know their soufflé, their Sartre, and of course their oignons…
Dear Phil...
I'm not sure if Phillip Hammond gets many letters. Maybe the odd Virgin Media circular and the Screwfix catalogue, but actual Dear Phil letters?
No…
National Treasure
In a time of alternative facts, fake news and "covefefe" it is reassuring to know that some things are, in fact, true…
An Uncomfortable Truth
"I felt embarrassed, I felt humiliated, I felt disgusted, but I was very aware that there was very little I could do about it." …
What do you want to be when you grow up?
Let’s be honest, the Hospitality industry has never been an industry that parents have actively encouraged their kids to go into. Despite…
Smile Like You/ If You Mean It.
The customer service smile: a paradigm of goodness, gilded with pearly white teeth, and full trustworthy lips? …
You lead, I'll Follow.
Last week I was lucky enough to be a guest at The Royal College of Surgeons Emerging Leaders Workshop…
Where's My Latte?
With all the major parties participating in the recent TV debates, it was disappointing that not one of them mentioned the potentially disastrous effect that a hard Brexit may have on the hospitality industry…
A Stress Ball Won't Cut It
Job site company CV-Library recently published research suggesting that over half of us (53%) cite stress as a current issue in the workplace…
The Future's bright...
Insight and strategy consultancy Pragma was recently commissioned to write a ‘market snapshot’ report on the state of the food and beverage industry in the UK…