hOP — About
A server crouching to greet a guest and their dog
About hOP

A betterindustry.

One where teams feel a true sense of worth in the work they do.

Fifteen years teaching hospitality as a craft. Thousands of people trained, from restaurant floors to corporate boardrooms.

The team outside Mountain on Beak Street, Soho
Why we started

Nobody taught
the how.

“Go out there tonight and give amazing customer service.” That was the training. Good intentions, no method. So we built one.

Even Danny Meyer says hospitality is almost impossible to teach. Most of the industry agrees. We don’t.

Most teams aren’t given the tools, just the expectation. We’re here to set them up to succeed.

“

We’re on a mission to build a better hospitality industry.

Nick ClarkeFounder, hOP
Hotel School
Giving it back

Five years with
Hotel School.

Five or six free workshops a year for Hotel School, the award-winning London charity that helps people who have experienced homelessness build careers in hospitality. The same sessions our paying clients get.

Hotel School trainees and chefs at a hOP workshop
Our clients

The rooms
we know.

Restaurant groups, bars, hotels, cinemas. The same craft in every one.

Recognition at venues we have worked with
Michelin Michelin Bib Gourmand Michelin Green Star AA Rosettes National Restaurant Awards World Restaurant Awards Noble Rot Restaurant Awards 2026
Get in touch hello@hoptraining.co.uk
hOP
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