hOP — Beyond Hospitality
Two people deep in conversation at a window table
For client-facing teams

Your clientsare guests.

Human connection is at the heart of any business.

Fifteen years training the UK’s best hospitality teams. Now we help your team connect with clients the same way.

A server chatting with a guest, bottle in hand

People buy
from people.

Your team already has the expertise. What clients remember is how they were made to feel.

Who this is for

Wealth & advice. Law & accountancy. Agencies and consultancies. Anywhere a big decision is made in front of a person, not a screen.

Expertise gets you in the room. Genuine connection keeps you there.

What we
train.

Same method as our hospitality work, with professional actors playing your clients.

01Reading people Reading a person’s energy, and tailoring how you communicate to suit them.
02Being present Learning to be present and genuinely connect with others.
03Emotional intelligence Using empathy to create a psychologically safe workplace.
04Dropping the script Letting go of the corporate script, and being authentically you.

We already train sales teams, health and fitness businesses and consumer brands.

How we work →
A bartender smiling at a guest
Get in touch hello@hoptraining.co.uk
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