All tagged Hop Training
The old saying is synonymous with customer service and Hospitality, and despite being over a hundred years old, it still seems to hold weight. At Hop, we're all about empowering teams and modernising the industry so I thought it might be good to share five reasons why I think this little old saying is toxic for your business and it's culture.
If you want a team that’s productive, fun to be with and emotionally engaged in their work, you need to make connection a priority. Here’s how.
Although you might think you're a 'genuine' communicator you could be coming across with less sincerity than you think. No matter which platform you're using to connect with your teams during this next phase of Lockdown, if you're not genuine in your conversation, you could be doing more harm than good.
Guests want genuine Hospitality more than ever. Service that stinks of BS won't cut it.
Ask anyone who runs a restaurant and you’ll find there is a hell of a lot to do. As managers get promoted it becomes easy to take on the many responsibilities of the business…
