All tagged hospitality training
The old saying is synonymous with customer service and Hospitality, and despite being over a hundred years old, it still seems to hold weight. At Hop, we're all about empowering teams and modernising the industry so I thought it might be good to share five reasons why I think this little old saying is toxic for your business and it's culture.
If you think Hospitality is impossible to teach you’re wrong. Sorry, Danny Meyer.
Comparing Hospitality to Theatre is nothing new. It's one of those clichés that gets banded around quite a lot. But is it actually a useful comparison? Here we take a look at what we can learn from one of the best performers in the World.
If you want a team that’s productive, fun to be with and emotionally engaged in their work, you need to make connection a priority. Here’s how.
Although you might think you're a 'genuine' communicator you could be coming across with less sincerity than you think. No matter which platform you're using to connect with your teams during this next phase of Lockdown, if you're not genuine in your conversation, you could be doing more harm than good.
If people feel like they're growing, if businesses feel like they're growing the culture becomes infectious, it becomes joyous. A sense of ease and hope and joy seep into the atmosphere. It becomes absorbed by the guests and they return. And return. And their faith in our industry returns too.
Stress is the antithesis of Hospitality. As soon we start to get stressed we lose our ability to be present, to listen, to connect. In short, we can no longer create connections with the people around us. We can no longer provide Hospitality.
Let’s be honest, the Hospitality industry has never been an industry that parents have actively encouraged their kids to go into. Despite…
Ask anyone who runs a restaurant and you’ll find there is a hell of a lot to do. As managers get promoted it becomes easy to take on the many responsibilities of the business…
